I-PASS Software Issue—Bad Charges or Refunds Might Hit Your Account

Check your credit cards and account balances. I-PASS customers may notice unnecessary charges and refunds.

The Illinois Tollway issued a statement at about 10:56 a.m. Friday announcing a software issue that could result in bad charges or refunds.

On the morning of Dec. 9, the Illinois Tollway's I-PASS system encountered a software issue and erroneously began a cycle of account charges and refunds to I-PASS accounts that were scheduled for automatic balance replenishment.

As a result, I-PASS customers may notice unnecessary charges and refunds from the Tollway on their credit and debit cards.

"We are currently working to ensure that all I-PASS automatic replenishment accounts have been correctly refunded," the statement said. "We are also working with our banks to ensure that customers do not incur overdraft fees as a result of this computer problem."

The Tollway is working to proactively alert customers who may have been impacted by the software issue.

"We apologize to our I-PASS customers who may have been surprised by this account activity and urge them to call our Customer Call Center at 1-800-UC-IPASS with any questions about their accounts," the statement said.

Mike Sandrolini December 09, 2011 at 10:38 PM
Anyone with an I-PASS account affected by this snafu? And I have to ask: What do you think of the toll rates going up from 40 cents to 75 cents on Jan. 1?
J December 09, 2011 at 10:53 PM
I think that before he became governor, Pat Quinn railed against an impending increase at a meeting at COD-covered by TV cameras that he found, of course. Now that he's governor, he has no problem with an increase. Anyone that voted for him, well, you helped cause some of the mess our state is in. Thank you.
Mike Sandrolini December 16, 2011 at 03:29 PM
This I-PASS snafu is a big reason why, in general, I don't like paying bills online ... not to mention giving me another reason to wish this state would do away with the tollway system altogether and find another way to fund roads in the Chicago area (trust me: I won't hold my breath hoping this wish comes true). It may be considered old-fashioned to send a check via snail mail, but at least it still gives me control over what dollars go out when. The fewer people who have direct access to my checking account, the better.


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