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Elmhurst Chamber's Request for 'Got It' Money Met With Questions from Aldermen

Development Committee will look at effectiveness of marketing strategy.

 

When the “Got It in Elmhurst” campaign was created two years ago, the economy was in free fall and city officials and businesses wanted to remind residents that dollars went further when spent locally.

Two years later, the city is seeing a rebound in sales tax revenues, and both the city and the Elmhurst Chamber of Commerce and Industry want to keep it that way. But while City Council agreed Monday to continue its financial support of "Got It in Elmhurst," aldermen also are asking if the “Got It” campaign is having the hoped-for impact.

Last week, the Development, Planning and Zoning Committee approved spending $9,900 of a $25,000 fiscal year 2012-2013 budget for the Chamber to purchase both web and print ads in local media outlets. The full council gave first approval to that expense Monday night, along with a charge to the committee to examine the city's marketing efforts.

Some aldermen believe these questions should have been asked sooner. First Ward aldermen Paula Pezza and Diane Gutenkauf on Jan. 25 sent a letter to City Manager Jim Grabowski requesting some specific information:

  • How much more in sales will businesses have to generate in a year to pay for the new spending request?
  • How much increase (or decrease) was reported in sales since the campaign started two years ago?
  • How and where was the original $50,000 used to kick off the "Got It" campaign two years ago?
  • How have business owners' sales been impacted by the campaign?
  • What percentage of chamber members are Elmhurst businesses and, of those, what percent are tax-generating businesses?

While she said last month that she had gotten some of her questions answered, Pezza still is waiting for more information, including a survey of businesses, before she can support more funding. She voted against the expense Monday.

“I'd like to see some type of reporting of results,” she said.

Third Ward Alderman Michael Bram agreed.

“We need some type of data,” he said, before also voting against more money for the campaign.

First Ward Alderman Diane Gutenkauf said she was “appalled” that the Got It campaign seemed not to have any clearly defined outcomes.

“Without a goal, you can't possibly know if your money is being spent wisely,” she said. Gutenkauf was the third vote against funding the campaign for the rest of the fiscal year.

Other council members had similar questions, but did not want to stop funding the campaign.

“There's no doubt that we've built some brand equity,” 4th Ward Alderman Kevin York said.

York and 3rd Ward Alderman Dannee Polomsky asked the DPZ Committee to look at marketing efficiency and strategy. Their recommendation asks the committee to identify and inventory all resources allocated for economic development, community marketing and tourism, compare objectives for all promotional efforts, and identify shared responsibilities and objectives.

The committee also will seek assistance from Elmhurst College and College of DuPage business and marketing students in analyzing the data.

Acting Mayor and 5th Ward Alderman Scott Levin noted that the council approved the start of the campaign at a time when sales tax revenues were on a steep decline, and that back then aldermen did not ask for measurable outcomes. 


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Related Topics: Elmhurst Chamber of Commerce, Got It in Elmhurst, and marketing campaign

B Rush

8:34 am on Tuesday, February 5, 2013

i agree w Abe

the questions gutenkaof and pezza asked show a real lack of business experience b y them

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Doremus Jessup

8:43 am on Tuesday, February 5, 2013

In other news The City of Elmhurst is buying 3 Wonder Woman Airplanes, please don't ask where they are parked because they are invisible and hard to see and you will be ridiculed for even asking. Cap locks OMG.

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For the good of Elmhurst

9:57 am on Tuesday, February 5, 2013

The "Got It Elmhurst" campaign has two years of history and was created at a time when the local business community was looking for some type of marketing and promotional support from the public. Under those circumstances, I am sure not much thought went into benchmarking results associated with these expenditures. However, I think it is appropriate for the City Manager & the Elmhurst Chamber Executive Director provide transparency and accountability for the program expenditures and results (successes & failures). Alderwomen Pezza and Gutenkauf have raised reasonable and legitimate questions. Some of these questions probably don't have answers, but the City & Chamber should respond even if the answer is "I don't know". I think it is reasonable to use public funds to support our local business community. Let's be good stewards of these funds and have an understanding of marketing/promotional program expectations before approval of future business support expenditures.

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RobertAWilson

11:15 am on Tuesday, February 5, 2013

That's Elmhurst, just throw money at it. Who cares why or how or if it even works. Oh, wait, we won't know if it works because no one can define what that looks like.

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Steve

12:05 pm on Tuesday, February 5, 2013

Why do people continue to criticize when your elected officials ask questions? Does the public really just want silent warm bodies in these seats?

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Voice of Reason

12:41 pm on Tuesday, February 5, 2013

there's a big difference between asking an intelligent question and grandstanding ("appalled" .. really ?). when you ask a question that is impossible to answer objectively, i would tend to think that one is playing to the crowd. the goal here is to promote our own merchants; is there really a better organization in town to do that than the Chamber ? your move DJ ...

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NOT Mayor Gutenkauf

12:52 pm on Tuesday, February 5, 2013

This is soooooo boring, I am really hungry now. Where can I get a decent burrito in this town?

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Gerry F

12:59 pm on Tuesday, February 5, 2013

I don't think it's unreasonable to have an accounting of the how the money was spent by the Chamber.

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Doremus Jessup

1:04 pm on Tuesday, February 5, 2013

I was a big fan of those Elmhurst Dollar/ Bucks that the City Centre sold before. They were sold at a discount and could only be used at Elmhurst businesses wiling to participate. They use similar programs elsewhere like in Massachusetts where they call them Berkshire Bucks.

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Likes the Facts

3:30 pm on Tuesday, February 5, 2013

@ Voice I agree. These sophomoric questions are a real tell about the inadequacy of Ald. Gutenkauf and her business acumen.

@ Gerrry F I agree with you too. It is a fine idea for the Council to press about how the Chamber does business. But these questions are clearly just for the 'dog and pony show' that is Ald. Gutenkauf.

How about some real questions?

1. What strategies does John Q have if any to take the Chamber to the next level? If he has none, get someone in there that does have a strategy.
2. How do the outcomes two years into the campaign compare to the projected return on investment that was contemplated when the plan was implemented. If John Q. doesn't have the answers, get someone in there that does have a plan.

As for York's posturing on "brand equity" what a bunch of junk! He wouldn't know a marketing plan from a plan to go to the supermarket.

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Todd Benson

6:31 am on Wednesday, February 6, 2013

A business precept - control, measure and margin - it is quite understandable whether for a business or for the public directors of a city (aka our Aldermen,) to do the same. Spending again, and not first checking for waste, is pound foolish - say no more!

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no more sleaze

9:13 am on Friday, February 8, 2013

well ... looks like the Morley campaign is following in the footsteps of his mentor, Petey. Last night, he sends out a Robo Call asking people about the "shut up" comment and more. how incredibly sad is it that he already is going negative. He CLAIMS "ethical leadership" on his web site. IS THIS HIS DEFINITION OF ETHICAL LEADERSHIP ? if Chris Christie can tell the Surgeon General to stuff it, why can't she ?

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Karen Chadra

10:37 am on Friday, February 8, 2013

no more sleaze: This is a false statement. Ald. Morley did not send out this robo call. If anyone recorded the call or has information about this call, please contact me at karenc@patch.com or 630-433-1233. I'd like to follow up.

no more sleaze

1:09 pm on Friday, February 8, 2013

pretty bold assertion ms chadra; and what facts do you have to prove a negative ? obviously this robo call came from someone associated with, or hired by, one of the three campaigns ... such naivete on your part

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B Rush

4:55 pm on Friday, February 8, 2013

@karen how do u base opninion that morley didn't do it
what kind of reporting is it that you say you know but don t give no facs about it

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Karen Chadra

5:14 pm on Friday, February 8, 2013

I would love to put together a story about the robocall. Sometimes it takes time to piece things together, and sometimes candidates prefer not to indulge the anonymous attackers here on Patch. Can you blame them? And I'm not just referring to one particular candidate, but many who prefer to deal with people who don't hide behind a fake name that emboldens them. I would also love to DELETE anonymous commenters who throw out accusations as fact. Pretty bold assertion, yourself, "no more sleaze." You have accused Ald. Morley of making the robocall. Where is your evidence of that? This campaign has only just begun and already the accusations and the negativity are rampant. Well, my day is never complete until the name-calling has begun. Happy Friday everyone.

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Karen Chadra

5:32 pm on Friday, February 8, 2013

One more comment, then feel free to attack me. I don't know why anyone would want to stick their neck out and go through a bruising campaign to be the leaders of this town, or the school board, when they get attacked incessantly. Ald. Morley, Ald. Gutenkauf and Ald. Mulliner have all been attacked. So have many other candidates and sitting board members. These are your neighbors.

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journalism major

5:45 pm on Friday, February 8, 2013

this would make a great case study for my class. my adjunct prof says that m chadra would have worded her statement like this if she worked at an old line newspaper:

" i spoke to mr morley and he states that he did not order the robocall nor does he have any information about who ordered it" it would then continue " i will ask the same questions of the other two candidates", and then "if anyone has any information, please contact me - i will keep it confidential if you so request".

what's also interesting is that m chadra throws insults at the very people she allows to exist: the anonymous ones; maybe stop sleaze has info but they don't want to divulge it. the investigative reporting world would not exist without anonymous figures. remember "deep throat", the former deputy director at the FBI; he was anonymous. without him, Nixon would have never been thrown out of office. so miss chadra, you can start with the Robo call phone number; it is 630-478-8585. now go do your job; make us students proud to enter your field.

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Karen Chadra

2:00 pm on Saturday, February 9, 2013

Journalism Major, I would love to talk to you about different elements of new media, and how journalism ethics, the immediacy of the Internet and an open exchange of ideas can create unique challenges for reporters and editors. I'm sure your professor would agree that not every issue is black and white, and there is not a one-size-fits-all approach to every story. Ethics and truth first, always. And, for me anyway, it's never about money, as MJ Rogers suggests below. Call or email me sometime. I'd love to chat. Karenc@patch.com, 630-433-1233. And in case you didn't see it yet, here's the story: http://elmhurst.patch.com/articles/elmhurst-mayoral-consolidated-april-9-election-robocall-press-1-if-you-re-confused-by-this-call

MJ Rogers

6:13 pm on Friday, February 8, 2013

This is simple people.

In my opinion the reason the editor of this media will attempt to protect Ald. Morley is because of the money he is spending to advertise on Patch. Look at all the big blue ads the editor is trying to make sure to keep getting paid on. Same is true about Mulliner. Look at the Ads Mulliner has. The only one not spending on here is Gutenkauf so she will continue to be fair game in the eyes of Patch.

This media outlet has no incentive to do hard journalism @ journalism major. Unlike other places, in my opinion this media outlet is about creating revenue streams. Ald. Morley has money to spend, and so long as this media outlet protects him, he will continue to spend. Ald. Morley does things this way.

Always, always, always follow the money. If the editor of this media insults Ald. Morley he pulls his ads. Same with Mulliner.

If the editor protects Ald. Morley but doesn't quote him so he has to deny the robocalls publicly, Ald. Morley continues to run his expensive ads.

If this is the way the reports are done in Patch do not expect this is the media to check for fair and objective facts.

Keep on protecting the ones that pay for the Ads.

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fittnessfanatic

10:46 pm on Friday, February 8, 2013

Well whoever did the robo call, and it came 2 times, did a really poor job. It was cheaply made embarrasing, and made no sense. I guess ya get what ya paid for. unprofessional or it is a scam, or the latest game in Elmhurst. Lets play 20 questions, see who made the crummy anoying robo call 2 months before the election. Hit a key point though, SHUT UP

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