ComEd Releases Latest Information on Power Outages
Estimated time for restoration for most customers is still Wednesday.
Photos
On Tuesday, July 3, ComEd announced it expects to have service restored to most of its customers Wednesday. In the hardest-hit areas, restoration is expected to take longer due to extensive damage from trees.
In addition to storm-related outages, ComEd said excessive heat has caused scattered outages, as well.
"In the western suburbs, the most devastated region, ComEd expects to have the vast majority of customers restored on July 4 with isolated, smaller outages extending into the evening of July 5," according to the statement. "This area’s boundaries are at approximately Route 43 (Harlem) to the east, the DuPage County Line to the west, Route 64 (North Avenue) to the north and Route 34 (Ogden) and I-88 to the south."
This area took the brunt of 90 mile per hour winds and intense lightning. Mature trees were uprooted, with some destroying power lines. ComEd is rebuilding much of its infrastructure in these communities, according to the statement.
"The outages are difficult and time-consuming to restore because crews will need to remove limbs and entire trees that snarled wires and snapped poles."
It is still important to report outages to ComEd.
"If customers are still without power, please contact ComEd to report it. With massive restoration efforts, there could be isolated (or “nested”) outages that the company may not be aware of."
ComEd expects to be able to provide more community-specific restoration information Tuesday, as it gets a better assessment of the damage in particular communities. More than 280,000 customers have been restored since Sunday; about 64,000 remain without service Tuesday.
To report an outage, call 1-800 EDISON1 (1-800-334-7661), or report it through www.ComEd.com.
Following is a list of power outages as of Tuesday morning, as reported by ProtectDuPage.com:
| Town | Customers without power |
| Elmhurst | 5,748 |
| Lombard | 5,241 |
| Glen Ellyn | 3,755 |
| Glendale Heights | 3,147 |
| Wheaton | 3,104 |
| Addison | 2,693 |
| Milton Township | 2,160 |
| Villa Park | 2,002 |
| West Chicago | 1,540 |
| Bloomingdale Township | 1,404 |
| Winfield Township | 1,270 |
| Carol Stream | 1,045 |
| Winfield | 1,042 |
| Addison Township | 636 |
| Bloomingdale | 616 |
| Roselle | 496 |
| Warrenville | 453 |
| Wayne township | 336 |
| Wood Dale | 268 |
| Bensenville | 118 |
| York Township | 117 |
| Itasca | 100 |
| Oakbrook Terrace | 7 |
| Oak Brook | 4 |
| Total | 37,302 |
Scr 390
4:37 pm on Tuesday, July 3, 2012
Tried many, many times to get through to ComEd. Phones were busy. Maybe their power is out, too?
Stewart Levine
4:18 am on Wednesday, July 4, 2012
No I think they were working overtime trying to figure out ways to jack up your rates
Chuck
6:57 am on Wednesday, July 4, 2012
I tried to get Com Ed status after reporting 2nd outage after power restored and lost again. But Com Ed left Phone auto attendant menu in only able to report mode. Only one way communication with no valid
feedback to the customers again.
Katie Marsico
12:38 pm on Wednesday, July 4, 2012
My problem is not that ComEd couldn't magically restore power right away or that they couldn't always provide an ETA. My problem is that people like my mom--who is in her 70s--were told different stories three days in a row, including that crews aren't responsible for updating status on a regular basis (which I was told, as well). I will say that I at least commend the rep I spoke to this morning for finally apologizing and acknowledging that the outage in my mom's neighborhood had not been handled as it should have been. It took about 20 minutes, but it made a difference to hear it. I realize ComEd staff are live people working thru heat and a holiday. I realize they're not Jesus or Houdini and don't have a magic wand to please everyone with. I--and I imagine quite a few Elmhurst residents--dont expect perfection or immediacy. What I do expect is for some level of organization so that reps can at least explain conflicting reports that the line crews give residents. Being told that "crews don't have to provide updates" strikes me as slightly inefficient--for both ComEd as a company and the individual residents who depend on their efforts.
Ercie Berwick
10:27 pm on Friday, July 6, 2012
Every time there is the sound of thunder and a streak of lightning, I freeze because it could portend another power outage. ComEd needs to do something about its grid. It came over on the Mayflower, and they need to upgrade it. I am not even thinking of this last horrific storm. I am thinking of all the times we've had itsy bitsy storms and the power goes out for hours at a time. Wonder whose pockets the money I pay my monthly bills with goes into. Something is rotten in Denmark if you ask me!
CHRIS
12:41 am on Wednesday, July 11, 2012
I Agree. every single time there is a storm in Elmhurst, even just plain rain with no thunder and wind, it is a 100 percent guarantee that the power will go out somewhere in Elmhurst and will be out at least 4-8 hours an minimum.