ComEd Releases the Last Word on Last Week's Outages: Everybody's Up and Running [POLL]
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ComEd released a statement early Friday, July 6, announcing it had completed restoration of power to all customers affected the July 1 storm that caused significant wind damage to many west suburban communities.
"The massive restoration effort took the work of more than 2,000 ComEd employees and other utility workers and contractors from a dozen states working around the clock," according to a statement.
ComEd put some new tools into play, including new communications and operations technology, enhanced processes and procedures, additional field personnel and more customer outreach. More than 400 customer service representatives handled more than a half-million calls, and customers were able to use two-way text messaging to report outages and receive updates.
Regional task force teams and mobile command centers were established, and personnel went door to door in some areas, meeting with affected customers.
"All of these efforts are among more than 60 enhancements ComEd’s newly created Storm Task Force put in place last year, after one of the worst storm seasons in the company’s history," the statement reads.
The most recent restoration efforts were hampered by extreme heat, which was recorded at more than 100 degrees during much of the time the work was being completed.
"Getting power restored to our customers has been our top priority over the last five days, ComEd President and CEO Anne Pramaggiore said in the statement. "We want to thank our customers for their patience and understanding as we worked to bring their power back."